Qasade Online – Order Processing & Shipping Policy

Order Processing & Shipping:

Orders are processed and shipped within 7 business days. Delivery typically takes 12–15 business days, depending on the destination and shipping method selected at checkout.

Shipping Costs:

Shipping costs vary based on destination, size, weight, and number of items in your order. To view the exact shipping charge:

  1. Add products to your cart

  2. Proceed to checkout

  3. Enter your shipping address
    The shipping fee will be calculated automatically and added to your total.

Delivery Timeframe:

Most orders are produced and shipped from our facilities within 7 business days of purchase.

Standard shipping/transit time:
12–15 business days (varies by destination and shipping option chosen at checkout).

Tracking Information:

Once your order ships, you will receive a shipping confirmation email with a tracking code. Use this code to track your order status online at any time.

Delivery Method:

  • For orders below $1000 USD – delivery will be made to your doorstep without requiring a signature.

  • For orders above $1000 USD – a signature will be required upon delivery.

Proof of Delivery:

We can provide proof of delivery upon request. However, once the parcel is marked as delivered, we are not responsible for any lost or stolen items and cannot offer refunds or replacements.

Dispute Policy:

  • Disputes will not be accepted prior to delivery.

  • Once your order arrives, inspect it carefully.

  • Customers must report any issues within 2 days of delivery.

We are committed to resolving issues fairly and promptly. Please follow our process and contact support@qasade.online for assistance.

Incorrect or Damaged Items:

If you receive an incorrect or damaged item, contact support@qasade.online within 2 days of delivery.

For incorrect sizing issues, please include three images showing:

  • Chest size

  • Garment length

  • Sleeve size

Once verified, we’ll send you the correct product at no extra cost.

Customer Responsibility:

Customers are responsible for:

  • Providing accurate shipping information during checkout

  • Tracking their orders using the provided tracking number

  • Contacting their local post office if a package is marked “delivered” but not received

We are not liable for delays or failed deliveries caused by incorrect addresses.

Important Notes:

  • We ship globally from multiple warehouses

  • Shipping times may vary during peak seasons (e.g., holidays, Christmas)

  • If your order is marked as “delivered” but you haven’t received it, check with neighbors or your local post office before contacting us

Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders ship within 7 business days and usually arrive in 12–15 business days, depending on your shipping selection and destination.

2. Do I need to sign for my delivery?

  • No, if your order is under $1000 USD

  • Yes, if your order exceeds $1000 USD

3. What if my order is marked “delivered” but I haven’t received it?
Check with your local post office or neighbors. Qasade Online is not responsible for lost or stolen parcels after delivery.

4. What if I receive a damaged or incorrect item?
Email us at support@qasade.online within 2 days of delivery with photos of the issue. We’ll verify and replace the item free of charge.